Contact Us

Please see our Frequently Asked Questions  at the bottom of this page.

Alternatively you can contact Customer Services using the form below or our phone lines are open 9am to 6pm daily: - telephone 0203 928 0942.

Contact

Frequently asked questions about our service

Q: How do we prepare for our Photo Shoot?

A: 

Discuss the shoot amongst your family, in particular select your cloths that you are all to wear - it is a good idea to agree a common look i.e. casual or formal, bright colours or neutral colours etc. Have a think about any toys, sports equipment, props etc that you would like in your Photo Shoot (choose things that reflect you and your family's life). Make sure that everyone is present for the start time of the Photo Shoot and remember that you will all be shown your images shortly after the end of the Photo Shoot. For New Born shoots it's a good idea that your baby is slightly hungry before the shoot, as your Photographer will try to get your little one to sleep for at lease some of the shoot and feeding often helps.

Q: Where will the Photo Shoot take place within my home?

A: For New Born and Cake Smash Photo Shoots your Photographer will arrive with all the back drops and props necessary and will need some room to set these up. However, part of the Photographer's skill is to see what else is available within your home and if appropriate (and with your agreement) the Photo Shoot could take place without the back drops. Other types of photo shoots will take place within your home or any (local) out door space (within a 10 minute walk of your house) - please consider where you would like your Photo Shoot to take place to discuss with the Photographer once they arrive.

Q: Can I leave my baby/children alone with the Photographer?

A: We ask that at least one parent remains with your baby / child at all times - this also applies to any other siblings present at the photo shoot.

Q: When will I see my photos?

A: Once the Photographer has finished your photo shoot, they will need a short time to upload the images onto their iPad, make selections and run a few filters. This is your chance for a quick break - after approximately 15 minutes the photographer will be ready to show you the best of your images. You will be shown a slideshow of these images and after that you can make your selections. Once you have made your selections your Photographer will email you an upload link in order for you to receive your high resolution images - your Photographer will ask you to confirm that you have received these images before departing. Please note that this is your only opportunity to view your images and make your selections - any additional images to those that have been pre-paid for will need to be paid for at this time, by debit or credit card.

Q: How long will it take?

A: We aim for your Photographer to be with you for around 2 hours. During this time they will set up, run the photo shoot, show you your images and then send you your upload link to allow you to access your purchased images. Please note that your photographer will not be able to return at a later date in order for you to have a second look at your images and therefore all purchases must be made during this time.

Q: Once I have my images, how do I get them printed?

A: We offer a whole host of printing services at extremely competitive prices via this web site. These include loose prints, framed pieces, wall canvasses and photo albums. Please follow the tab at the top of this page to view these options. 

Q: What is your cancellation policy?

A: Once booked unless there are exceptional circumstances we are unable to offer any refunds, however we can alter any bookings with a minimum of 48 hours notice - this includes changing to an alternative type of photo shoot or altering time/date (subject to availability). Alterations with less than 48 hours notice will be completely at the company's discretion and will not always be possible. To alter your appointment please call the office on 0203 928 0942 the lines are open 9am - 5pm Tuesday - Saturday.